Effective Date: 23-10-2023
At becaus, we want you to be completely satisfied with your clothing purchase. If you received the wrong size or color or simply changed your mind, here’s what you need to know about our exchange policy and if you want to exchange click here:
Exchange Eligibility:
- Item Condition: Clothing items must be in their original, unworn, and unwashed condition with all tags and labels attached. Items that show signs of wear or damage will not be eligible for an exchange.
- Timeframe: You have 15 days from the date of purchase to initiate an exchange. Please refer to your receipt or order confirmation email for the exact exchange period.
Exchange Options:
- Size or Color Exchange: If you received an item in the wrong size or color, or you simply want a different size or color, we’re happy to exchange the item for you, subject to availability.
- Defective or Damaged Items: If you received a defective or damaged item, please contact our customer support team, and we will assist you in getting a replacement or exchange.
How to Initiate an Exchange:
- Contact our customer support team at support@becauselifestyle.com or +91 6376035149 to request an exchange authorization.
- Provide your order number and details about the item you want to exchange, including the desired size or color.
- Once your exchange request is approved, we will provide you with instructions on how to send the item back and receive the replacement.
Exchange Shipping:
Customers are responsible for the cost of return shipping, unless the exchange is due to a mistake on our part, such as sending the wrong size or color or a defective product.
Contact Us:
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team at support@becauslifestyle.com or +91 6376035149.
We value your satisfaction and are committed to providing you with quality clothing and excellent customer service. Thank you for choosing becaus. for your clothing needs.
Return Policy: Please note that at becaus, we do not provide refunds. Our policy exclusively offers exchanges within five days of the delivery date